Answered By: Sarah Jenkins
Last Updated: May 16, 2017     Views: 13

Problems can arise from a number of reasons.  Please see a list of possible issues and solutions below.  You are welcome to contact us with any questions or problems that arise.

Authentication Problems

  • Many e-books can only be accessed by currently affiliated SMU students, faculty and staff, or from computers on SMU campus. 
  • If you are off-campus, you will be prompted to enter your SMU ID number and password.  If you are still unable to access the e-book, please contact us.

Unable to Download

  • Some e-books can only be partially downloaded and others cannot be downloaded at all.  Some of SMU Libraries e-books have restrictions on the number of users who can simultaneously view them.

Unable to Open E-Book

  • Some vendors only allow one user at a time to view the e-book.  E-book vendor EBL allows unlimited users to access their e-books.  Other vendors, like ebrary and NetLibrary, only allow a certain number of concurrent users.  Look for "Concurrent User Level" to see how many users can read the book at once.

Locked Out of E-Book

  • If you open an e-book and your browser closes or crashes, you may not be able to open the same e-book right away.  Please wait 10-15 minutes and try again.

Browser Issues

  • Most e-books have technical requirements that may require you to install plugins or update software.  Some pop-up blockers and other browser features can affect your ability to view e-books.  
  • All ebooks will not work in all browsers.  Try opening the book in a different browser (Firefox, Google Chrome, Internet Explorer).
  • Contact the OIT Help Desk for assistance. 

Compatibility Issues

  • Not all file formats are compatible with all e-book devices.

Printing Problems

  •  Some vendors have limits on the number of pages you can print.  Check to see that the e-book you are viewing allows printing.

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